PATIENT ACCESS HUB
A patient access hub that puts people first
Our centralized HUB does more than connect systems—it connects people. By combining smart automation with empathy-driven service, driven by our dedicated case managers, we streamline access while keeping patients and providers supported every step of the way.
When access feels transactional, patients suffer
Let’s face it—most HUBs have become commoditized: heavy on process, light on people. At Neovance, we believe access can only be truly effective when it’s powered by purpose and empathy.
Our HUB is built on two principles:
Technology that eliminates administrative waste
People empowered to deliver meaningful, human-first support
We automate the repetitive and administrative—so our front-line teams can focus on what actually matters: helping patients and providers navigate complex healthcare journeys with clarity, compassion, and urgency.
What’s included in our Hub services:
Digital & Traditional Intake & Enrollment
Simplified onboarding through both online and offline channels.
Real-Time Benefits Verification
Instantly confirm coverage and reduce delays.
Prior Authorization & Appeals Support
Navigate approvals efficiently and manage escalations with confidence.
Copay & Financial Assistance Enrollment
Help patients access the support they need without the burden.
Prescription Triage & Fulfillment Coordination
Ensure timely delivery through seamless pharmacy alignment.
Omnichannel Communication with Patients & Providers
Stay connected across channels with consistent, coordinated updates.
Patient access isn’t transactional.
That’s why we invest in deep, program-specific training for our case managers—so they’re equipped with the therapeutic knowledge, access nuance, and empathy each indication demands. They’re not just handling tasks; they’re representing your brand and shaping the patient experience.
Our HUB combines automation with human-first service, leaving no patient left behind.
Why Neovance?
Faster time-to-therapy through connected processes
Reduced provider burden and admin work
Increased patient satisfaction with real-time updates
Seamless integration into existing workflows
Trusted by 11 of the top 20 pharma manufacturers
3M+ annual interactions across
25+ disease areas