PURPOSE-BUILT TECHNOLOGY, DATA & INSIGHTS
Proprietary Technology
Neovance technology is designed to support the operational realities of patient access—not to force them into generic systems.
From workflow management and structured data capture to analytics and field intelligence, our tools help manufacturers improve visibility, optimize performance, and make more informed decisions across patient support programs.
powered by Neovance
Not another CRM adapted for patient support
NeoEngage is Neovance’s engagement platform, built around the way patient access programs actually operate. Instead of forcing complex access workflows into a generic CRM structure, NeoEngage supports the specific needs of HUB, PAP, pharmacy, FRM, clinical, and patient engagement programs.
With configurable workflows, structured data capture, embedded automation, and actionable insights, NeoEngage helps teams work more efficiently while giving manufacturers greater visibility into program performance.
What makes NeoEngage better:
Built around real patient access workflows, not generic CRM architecture
Configurable by program, product, patient segment, and business rule
Structured data capture that improves reporting quality and operational visibility
Embedded automation and guidance to support consistency, efficiency, and cross-training
Agile release cycles that support updates without heavy IT dependency
Integrated insights that help identify trends, bottlenecks, and opportunities for improvement
Data, Analytics and Insights
Neovance has invested in a modern data and analytics environment built to unify data across the patient support ecosystem.
Layered on top of a centralized data lake, our analytics capabilities help turn operational data into actionable insights that improve visibility, guide decision-making, and support continuous program optimization.
Capabilities Overview
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Unified data environment built on a centralized data lake
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Interactive patient journey views across enrollment, access, dispense, and adherence
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Immersive analytics environments for performance, patient insights, and operational trends
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Dashboards designed to deliver more than reports—providing deeper, actionable insights
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Greater transparency across program performance and patient engagement
Predict patient volumes before changes occur
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Weekly
Advanced weekly refresh based on actuals
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0 – 3 Months
High confidence 3-month forecast
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3 – 6 Months
Medium confidence 3–6 month forecast modeling
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6 – 12 Months
“Directional” longer term forecasting model that adapts over time
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Advanced
Advanced modeling to align staffing, technology, and workflows in advance to protect service levels
FRM Dashboard
From field activity to actionable insight, in one place
FRM Insights Dashboard
Neovance’s FRM Insights Dashboard helps transform field activity into structured insight, giving teams greater visibility into reimbursement trends, provider needs, and access barriers.
Task Management
Tracks FRM activity, follow-up, and provider support needs to improve consistency and visibility across field teams.
Case Flagging
Identifies reimbursement barriers, payer issues, and cases requiring escalation or additional support.
Powerful Analytics
Provides insight into provider engagement, payer dynamics, regional trends, and program improvement opportunities.